Shipping & Returns

Shipping Costs

Postage is free on all orders over $75.00 AUD for Australian postal addresses. For orders under $75.00 AUD postage is $15.00 AUD.

We do not currently post outside Australia.

 

Gifts

If you are sending one of our towels as a gift, we can accommodate you with gift wrapping and a personalised card. Please add gift wrapping on the cart page before checkout. Alternatively, you can email us at: hello@aegeanloom.com.au to request this.

If you are sending one of our towels as a gift, we can accommodate you with gift wrapping and a personalised card. Please select “Gift Wrapping” at check out and we will email you to confirm your desired message in your card.

 

Returns

We believe in our product and value the happiness of our customers. Our products leave us in perfect condition.

If you are unhappy with your purchase please advise us via email at hello@aegeanloom.com.au within 2 business days of receipt of your item.

Please include the reasons why you are dissatisfied with the item.

We will only refund or exchange items that have not been used and are in perfect condition. You will be responsible for paying for your own shipping costs for returning your item.

For any other shipping and returns enquiries please email us at hello@aegeanloom.com.au for more information.