Shipping & Returns
Postage is free on all orders over $75.00 AUD for Australian postal addresses. For orders under $75.00 AUD postage is $15.00 AUD.
We use Fastways Couriers and, in Rural areas or PO Boxes, we use Australia Post. Once your parcel is passed onto our courier providers, your parcel is now out of our hands and is in the control of our courier providers. Aegean Loom is not liable for any damages or loss caused to goods during transit.
We do not currently post outside Australia.
If you are sending one of our towels as a gift, we can accommodate you with gift wrapping and a personalised card. Please add gift wrapping on the cart page before checkout. Alternatively, you can email us at: email@example.com to request this.
If you are sending one of our towels as a gift, we can accommodate you with gift wrapping and a personalised card. Please select “Gift Wrapping” at check out and we will email you to confirm your desired message in your card.
We believe in our product and value the happiness of our customers. Our products leave us in perfect condition.
If you are unhappy with your purchase please advise us via email at firstname.lastname@example.org within 2 business days of receipt of your item.
Please include the reasons why you are dissatisfied with the item.
We will only refund or exchange items that have not been used and are in perfect condition. Sale items are final and cannot be returned for a refund or exchange unless deemed faulty.
You will be responsible for paying for your own shipping costs for returning your item.
For any other shipping and returns enquiries please email us at email@example.com for more information.